Alberta Disability Workers Association
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Government Resources

With all the information out there you may be finding it difficult to navigate so we have put together the following information and resources.  Remember to keep up to date and ensure you are accessing information from credible and reliable sources.

CMOH Order 10-2020

For information regarding Dr. Deena Hinshaw's Record of Decision regarding restrictions on staff movement between health care facilities, please click on the link. 

Employment Standards

Temporary workplace rules are now in place to help employers and employees navigate the rapidly changing conditions. Please click on the Employment Standards link at the top of the Alberta Government page for more information.

Alberta Income Support 

2. Is an existing financial program – not new for COVID-19.  Individuals must meet income and asset eligibility rules. The only way to become a new client on Income Support is by calling the Alberta Supports Contact Centre at 1-877-644-9992, select Option 9.  It is temporarily replacing the usual in-person assessment.

Alberta Emergency Income Support (existing support)  

3. If emergency financial assistance is required immediately to help with basic needs like shelter, food, transportation, or prescription drugs, you can call the 24-hour Emergency Income Support Contact Centre (ISCC)  at 1-866-644-5135 (toll-free) or 780-644-5135 (Edmonton area).


Canada Emergency Response Benefit  

  1. Replaces previously announced Emergency Care Benefit and the Emergency Support Benefit.

It provides a taxable benefit of $2,000 a month for up to 4 months to:

  • Workers who must stop working due to COVID19 and do not have access to paid leave or other income support.
  • Workers who are sick, quarantined, or taking care of someone who is sick with COVID- 19.
  • Working parents who must stay home without pay to care for children that are sick or need additional care because of school and daycare closures.
  • Workers who still have their employment but are not being paid because there is currently not sufficient work and their employer has asked them not to come to work.
  • Wage earners and self-employed individuals, including contract workers, who would not otherwise be eligible for Employment Insurance.

The Canada Emergency Response Benefit will be accessible through a secure web portal starting in early April. Applicants will also be able to apply via an automated telephone line or via a toll-free number.


If you have been recently laid off or have reduced hours and qualify for Employment Insurance benefits, you can apply immediately.


EI Regular Benefits

  1. EI provides regular benefits to individuals who lose their jobs through no fault of their own (for example, due to shortage of work, seasonal or mass lay-offs) and are available for and able to work, but can't find a job.‚Äč
  • You can apply for EI benefits as soon as you stop working. You can apply for benefits even if you have not yet received your Record of Employment (ROE). If you delay filing your claim for benefits for more than four weeks after your last day of work, you may lose benefits.
  • To apply, call toll-free 1-800-206-7218 or visit, click on ‘Employment Insurance and Leave’ and then click on ‘Regular benefits’.

Renter protections 

6. New protections are in place for residential and mobile homes site tenants facing financial hardship due to COVID-19:

  • Tenants cannot be evicted for non-payment of rent and/or utilities before May 1, 2020.
  • Rents on residential properties or mobile home sites will not increase while Alberta’s State of Public Health Emergency remains in effect.
  • Late fees cannot be applied to late rent payments until June 30 and cannot be collected retroactively for this time.
  • Landlords and tenants need to work together to develop payment plans while COVID-19 is being managed.
  • Landlords can still file applications and receive orders for possession if the reason for the eviction is unrelated to rent and/or utility payments, or if a tenant refused to negotiate or comply with a payment plan.


COVID-19 Alberta Emergency isolation support  (NO LONGER AVAILABLE)

  1. Apply for a one-time payment of up to $1,146 from the Alberta Government. This is available to Albertans who lose income as a result of self-isolation. Eligible working Albertans can receive a one-time emergency isolation support payment of $1,146 if they are required to self-isolate or are the sole caregiver of someone in self-isolation and they have no other source of pay or compensation. It is designed to tide people over until Federal Government income-support programs come online. 

For applications try using Chrome instead of Internet Explorer – it seems to work better for folks.

  • If you don’t have a verified MADI account, you can sign up during the application process using your Alberta driver’s licence or ID card number to confirm your identity.
  • You do not need to wait for the mailed verification code to complete your application.
  • If you need help completing your application, call Alberta Connects at 310-4455, open 7 days a week from 8 am to 8 pm.