ADWA is committed to making decisions that are fair and based on all relevant information. In the event that you feel that ADWA has made an error in a decision affecting your certification qualifications or status, you may ask that related information be reviewed. The appeal process will be time-limited and provide you and any other involved parties with the opportunity to be heard.
Upon receiving an ADWA decision, you have 30 calendar days to file an appeal at email@example.com, including any information you feel was misinterpreted or not taken into account. Concerns related to administrative errors will be resolved within 15 days and you will be informed by email. Other concerns will be forwarded to an evaluator or Certification Coordinator for review and a decision within 30 calendar days.
If you are dissatisfied with that decision, you have 30 calendar days to respond. The Certification Governing Body (a group composed of representatives of agencies, post-secondary programs and government, as well as certified individuals) will appoint a review team from among its members to conduct an investigation and respond within 30 calendar days. If a fair investigation requires more than 30 days, you will be notified. If still dissatisfied, you have 30 days to send a formal appeal, which will be adjudicated by the ADWA Board within 30 days. The Board's decision is final.
At every step of the appeal process, you have the right to persent information and your views, and those conducting the appeal have the right and responsibility to contact you and relevant others for information related to the initial decision.